Service
You have decided for ALZMETALL we take care of you – we do our best and accept challenges.
Service Hotlines
U.S.A.
GERMANY
Zentral European Time Zone
Stefan Seeor
Tel.: +49 8621 88 341
Email: s.seeor@alzmetall.com
Email: service@alzmetall.com
If possible, please have the following information ready for us when reporting a mullfunciton:
- Machine Type and Machine Number_ _ _ _ _ PRJ 0_ _ _ _ _
- Message of the error code located at the controll (number and text indication)
- As detailed as possible discription how the mullfuncition occured
Disturbance Analysis
You got a mullfunction at your shop floor, our service engineers respond and analyse the disruption online and remotely.
They work with you to find best way to get your machine back to production in the shortest possible time.
Your advantage
Your support drives your cost efficiency.
Technician On Site
Our Service Engineers analyze the problem of the machine at your facility and eliminate the mullfunction quickly and reliably.
Your advantage
- Direct contact on-site
- Professional repair at your machine through specific know how.
- Spare parts needed, good chance service engineer has it in his luggage.
- Background world wide network support.
Fast help
On-Site-Service through remote diagnosis
Secure this option for you already at the time of purchase.
Reduce your downtime with the remote diagnostics maintenance module by sharing your machine screen with an ALZMETALL Service engineer at US service department or even the German Headquarter Service.
The remote dagnostic maintenance module communicates via a secure VPN-Connection and enables targeted diagnosis of your machine.
Commissioning
Your machine arrives at your site, ALZMETALL’s engineers are ready to provide efficient installation and commissioning. They support you in action and advice to ramp up your production smooth and quickly.
You want to use your investment safely and optimally right from the start, ALZMETALL offers the appropriate production support at your ramp operation period.
We help to execute your production changeover or relocadet your machines according to your plans. Dismantling, re-assembly and commissioning on your demand.
Retrofit / Maintanance
Retrofit, maintanance or overhaul we are the experts.
Let us know your requirement we elaborate offer and schedule to adapt your machining center and your equipment to the new job.
ALZMETALL’s quality ist guaranteed.
CNC Application Technology
Investments in CNC Machining Centers can only be effective if powerful CNC controls and the appropriate CAD/CAM technology is beeing combined.
You benefit through ALZMETALL’s expert knowledge.
Helpline in Germany
Zentral European Time Zone
Tel.: +49 8621 88 610
Email: tech-center@alzmetall.com
- If you are already apply 5-Axis machining centers at your production and using your programs ALZMETALL application engineers will be happy to advise you and help you optimize your programs. Eliminate ineffective runtime of your machine.
- ALZMETALL Technology Center, provides solid experience with tools from all well-known tool-manufacturers.
- We are professionals using Heidenhain and Siemens CNC controls we offer to share our skills.
- Our fingertip on the pulse of machining technology and our expert knowledge feeds into your process development and optimization.
- The use of the best CAD/CAM systems is our daily business.
- You want to use your investment safely and optimally right from the start, ALZMETALL offers the appropriate application production-support through our specialists.
Academy
Utilize the maximum – do not be satisfied with the simplest – strenghten your most important resource: Your employees.
We make your employees fit, to operate your investment optimally.
We make them able to operate, programm, maintain and even do the first level service by their own and right from the start. Take advantage of the choice from the beginner course to the expert course.
CNC On-the-job-Training
Basic Training
- Learn how to use and apply Heidenhain TNC 640 or alternativelly Siemens SinumericOne respectivelly Siemens 840 D sl.
- Heidenhain TNC 640 Klartext basic class programming
Advanced Training
- Heidenhain TNC 640 Klartext advanced class programming
- Heidenhain iTNC 530 conversion to TNC 640 class programming
Professional Training
- Heidenhain TNC 640 tilting applications for NC-rotary table
- ALZMETALL GS Machining Centers with TNC 640 CNC Controll adjusting tilting A-Axis and rotary C-Axis to customized and diverse workpiece loads
- Heidenhain TNC 640 automatically setup of workpiece lateral work space position and set of referance point system automatically
- Heidenhain TNC 640 3D-Touch Probe System testing of workpiece
- Heidenhain TNC 640 Laser-Measuring System for tool breakage and tool wear.
- Interaction of CAD-CAM programming and Heidenhain TNC 640 CNC programm handling
- Heidenhain TNC 640 operation of miling and turning applications at 5-Axis machining environment
- Heidenhain TNC 640 operation of grinding applications, definition of tool dimensions, dressing grinding wheels and layout of grinding processes
Maintanance and in-house Service Training
- Machine Geometry check – Ballbar diagnosis for Linear Axes and circular interpolation test for Tilting- and Rotary-Axes
- Main-Spindel check
- Laser Measurement of Linear-Axes
- Laser Measurement of Tilting- and Rotary-Axes
- Basic Maintenance Training
- Advanced Maintenance Training
- Professional Maintenance Training
- First level Service Training
- Professional level Service Training
- General annual inspection of Machining Center
Download Support-Software
